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职场英语:谈谈钱 Talk about money

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1. 如何说最低消费

尽管菜单都已标明最低消费,除非想被炒鱿鱼,否则顾客问起来,还是得毕恭毕敬地回答“I'm afraid the minimum charge for any first order is ¥100”(我们的最低消费是100元),而不能说:“菜单上有,您不会自己看呀?!”

2. 如何拒绝降价

如果没有议价的余地,态度虽然要坚定,但口气仍要十分委婉:“We have but one price, sir.”(我们不二价的)或“Sorry we can't reduce the price, sir.”(很抱歉,我们没办法降低价格。)

3. 如何拒绝小费

如果店铺规定不能收取小费,你可婉拒顾客:“It's so kind of you, sir. But we can't accept your tips”(先生您太好了,不过我们不能收取小费)

4. 如何说明高/低价位

一分钱,一分货。如果顾客抱怨价格太高,您可以说:“We have cheaper products if you want. But value depends on expense.”(如果您愿意,我们有更便宜的商品,但是一分钱,一分货。)

5. 如何说分期付款

如今分期付款很流行,所以要学会说:“You can buy them by installment.”

41. 如何解释分期付款

还要会解释:“You pay a down-payment of five hundred dollars, and then, within a year, one hundred for each an every month.”(可以先付订金500元,然后在一年内,每月付100元)

6. 如何收取货款

如果是当场付清货款,就可能用到这个句子:“Could you pay at the Cashier's Desk?”(请到收银台付款。)

7. 如何找零

下列句子要活学活用:“Thirteen dollars and twenty cents from one hundred dollars leaves eighty six dollars and eighty cents. You might see if that''s all right, sir.”(收您100元,减去13元2角,应找您86元8角,请点下数目。)

8. 如何开立发票、收据

东西卖出后,并非万事大吉,开发票、给收据、找零钱是一贯作业,一句“Here's your receipt”过后,别忘了说声谢谢。

9. 找错钱了怎么办

谁都有出错的时候,这时态度一定要诚恳:“I'm very sorry for the mistake”,然后再说:“Here's the right change.”(这才是要找您的零钱数。)

10. 标准买单方式

当顾客问你:“How much will this be”(多少钱?),你可以说“Just a moment, please. I''ll calculate that for you.”(请等一下,我算算看。)

11. 解释税率及服务费

顾客的疑虑多针对服务费service charge(在国外还有税率tax rate),您的说明一定要明白无误:“A 10% service charge have been added to your bill.”(账单已经加了10%的服务费。)

12. 如何议价

如果愿意降价,可以使用however来转折语气:“However,..., we can give you a discount.”(然而,由于……,我们可以给您打折。)

13. 如何优待熟客

对熟客可以说:“Ordinarily we sell them for one hundred and fifteen dollars, but I''ll make a concession.”(我们一般要卖115元,但您可以优惠。)

14. 如何给新顾客打折

对新顾客可以说:“I can manage to give you a discount of ten percent, deeming it as a kind of expenditure for advertisement.”(给您9折,当作是宣传费吧。)

15. 如何说明价廉物美

“It's indeed two-pence colored.”(真是价廉物美。)这句流行用语可是中外皆宜。

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